What Causes an Import Error #
FitTrend provides support for various activities. Behind the scenes, It gives each activity a unique ID. This ID allows FitTrend to quickly fulfill requests to show charts, leaderboards, feeds, and more.
Additionally, FitTrend supports apps & integrations from third parties, such as Fitbit, Polar, Wahoo, and Withings. Importing data from these services unlocks more features in FitTrend.
However, all third-party services that FitTrend supports also have unique IDs for activities and features. Therefore, when importing data from a third party, FitTrend must match the service’s ID with its own. This way, FitTrend knows how to store and retrieve imported data.
An import error occurs if FitTrend cannot match the service’s ID with its own. FitTrend sends an import error message to the user indicating which day it could not import. Additionally, FitTrend sends a message to the FitTrend Team containing the information it needs to add support for that activity.
What do you need to do? #
The FitTrend Team will work quickly to add those details to support the activity from the 3rd party. However, data from the day mentioned in the import error message has not been imported. Once support for the activity is available, you can manually import the data for the date in the import error message.
Typically, support for the activity will be available within 24 – 48 hours. If you continue to receive this message after support is available, please contact FitTrend.