It is normal to receive a message in your inbox about an import paused. This article talks about why it happens.
How FitTrend Talks to Services #
FitTrend talks with supported services using their public API. To work correctly, a user grants FitTrend permission to connect to the service. Next, a secure token verifies the connection between FitTrend and the service. Once successful, FitTrend imports the data that the user has specified within the user’s FitTrend Connect Settings.
The technology behind this data exchange requires frequent refreshing of service tokens for security purposes. This process happens automatically, so users do not have to do anything extra.
Import Paused #
However, some services limit the number of requests that FitTrend can make in a set amount of time. This period can vary from requests per minute to per hour or day. Each service decides the limit and timeframe, which helps control the server’s workload.
FitTrend has the intelligence to control the number of requests our users make to the services enabled in their accounts. Therefore, the import pauses when FitTrend is about to hit that limit.
Solution #
The import Paused message in a user’s FitTrend inbox is provided as a courtesy. Therefore, our users do not have to do anything. FitTrend will resume importing data where it left off the next time an import begins. Typically, this message will only appear when a service is first enabled, and historical data is imported. Users should not receive this message once all historical data is in FitTrend.
If you continue receiving this message after all your data is imported, please contact FitTrend.