Errors can occur when connecting to one of the third-party gadgets and services. However, they can be fixed by following the steps outlined in this article.
How FitTrend Talks to Services #
FitTrend talks with third-party products and services using its public API. For this to work properly, a user grants FitTrend permission to connect to the service. Next, FitTrend and the third party exchange and verify a secure token. Once successful, FitTrend imports the data that the user has specified within the user’s FitTrend Connect Settings.
The technology behind this data exchange requires frequent refreshing of the third-party service tokens for security purposes. This process happens automatically, so users do not have to do anything extra.
Service Errors #
However, there are cases in which the token update process fails. The two most common reasons are either a network error between FitTrend and the third-party API server or the user attempting to have multiple FitTrend accounts sync to the same third-party service as the same account on that service.
If the user has multiple FitTrend accounts trying to import data from the same service, the user will see this error regularly and be required to perform the following steps. FitTrend recommends one account per user.
Regardless of the reason why the update fails, the token from the 3rd party system expires. Once the token expires, FitTrend can no longer import data from this service.
Fixing Service Errors #
Fixing 3rd party Service Errors involves resetting the connection in FitTrend. The steps below are the same for mobile, tablet, and desktop devices.
Steps #
1. Go to My Account > Connect
2. Click the (+) beside the Service Name
3. Click Disable
4. Click Remove. Don’t worry. Removing a service does not remove any data already imported into your FitTrend account.
5. Click Enable Service, then select the Service Name
6. Click Enable and follow the on-screen instructions to grant FitTrend permission to resume the import
Once these steps are complete, FitTrend will resume importing the user’s data from the point it left off. If this doesn’t resolve the problem, please get in touch with FitTrend.